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Many people are seriously interested in moving to Adobe®’s Creative Cloud but have some nagging issues. This purpose of this post is to address those issues. Here are the questions we hear most often:

Does the software run on the Cloud? Do I need Internet access to use the programs?

No. When you purchase a subscription, you download all the software that you want to use to your local computer.You obviously need internet access for this. Your software is then stored and run from your computer. You will also need Internet access to validate your license periodically. If you have an annual subscription, you are required to validate your software license at least every 99 days. If you are a monthly subscriber, you must validate your software every 30 days. Validation is automatic if you start any Creative Cloud program while you have an Internet connection. You’ll never have to do anything.

Am I required to download all the Creative Suite programs? Am I required to download all the programs I want to use when I first subscribe?

No. You can download only the programs you want to use. You can download additional programs at any point during your subscription. This is a great opportunity to play with all the great Adobe stuff that your budget would never allow before.

Am I required to store my files in the Creative Cloud space?

No. While subscription to the Creative Could includes cloud storage, you can (and in our opinion should) maintain your files on your local drive. Use CC storage for collaboration and/or backup — or not at all. The choice is yours.

If I cancel my subscription to the Creative Cloud, do I lose access to my files?

No. If you maintain your files on your local computer, you will have access to all your files. If you maintain your files in the Creative Cloud storage space, you will be downgraded to a free storage membership which includes 2GB of storage.  If you’re using more than 2GB of storage, you will not be able to sync files until the amount of online disk space used in your account drops below 2GB. You have 90 days to reduce your online usage, after which you may lose access to some or all files.

What you do lose if you cancel your subscription is access to the software, so unless you have a traditional CS6 license, you’ll have access to your files, but be unable to use the software that reads them. If you are an occasional user of Adobe programs, you can opt for a month-by-month subscription and cancel it during months when you don’t need it. Anytime your subscription is active you can use your files.

Am I required to install upgrades and new  CC programs as they are released?

No. You choose when and which upgrades or new software to download to your computer and install.

If I have a perpetual license Adobe program, can I have both it and the Creative Suite version installed on the same computer at the same time?

Yes. You can have both installed at the same time. We maintain copies of CS 3, 5, 5.5, and 6 applications on our systems so that we’re able to access old files from our archives or that are provided by clients. We also have the Creative Cloud version installed. If you keep multiple versions of Adobe products on the same computer you just have to be careful to not use Windows’ File Explorer to open you files. It will always want to open the file in the most current version of the software associated with a file type. That means that if you open an InDesign CS5 file by double-clicking on it in File Explorer while you also have a newer version of InDesign on your computer, it will convert the file to the newer file format so that it can open in the newer version. If you wanted it to open in CS5 and stay a CS5 file, you need to open it from within InDesign CS5.

Can I install the Creative Suite programs that I download on multiple computers?

Yes – but only on two computers that are used by the same person. The program may not be used on both computers at the same time. So if you need it on your desktop computer at work and also on your laptop, no problem. And here’s a beautiful thing – you can split your two installations between two different operating systems. In the past, you were required to purchase a PC version of the software or a Mac version. Now you can share a single subscription between both a PC and a Mac. Again, it is limited to a total of two installations and they may not be used at the same time. Check out Adobe’s licensing agreement for more information. (Scroll down the page to the “Adobe Creative Cloud Products” subhead.) Warning: Download the file, don’t view it online. It is a 511-page PDF done in 29 different languages. It seriously freaked out my browser when I viewed it online. No damage was done, but I had to shut down the browser. It caused all my open tabs to convert to various foreign languages.

More questions? Give us a call (419-660-0500) or check out Adobe’s FAQ page.

Remember, Adobe®’s incentive pricing for the Creative Cloud ends August 31. Check out this blog for more info.

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